Refund and Cancellation

Effective Date: 26th Jan

At Template.Rajoi.in, we strive to ensure customer satisfaction with our high-quality Elementor templates. However, due to the digital nature of our products, certain restrictions apply to refunds and cancellations. Please review this policy carefully before making a purchase.

Refund Policy

Eligibility for Refunds

Refunds are only granted under the following circumstances:

Duplicate Payment: If you accidentally made the same purchase twice, we will issue a refund for the duplicate transaction.
Non-Delivery of Product: If you did not receive the template due to a technical error on our end, and our support team is unable to resolve the issue.

Non-Refundable Cases

We do not provide refunds in the following cases:

Change of mind or incorrect purchase.
Issues arising from incompatibility with third-party plugins, tools, or software.
Downloaded templates, as digital products are considered delivered once downloaded.
Failure to read the product description or requirements before purchase.

Refund Process

To request a refund, contact us at Contact Us Page within 7 days of your purchase.
Provide your order number, email address, and details of your refund request.
Refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

Cancellation Policy

Order Cancellations

Orders can only be canceled before payment is completed. Once payment is processed, cancellations are not allowed as the product is made available for immediate download.

Exceptions for Cancellations

If a technical issue prevents you from completing the purchase or accessing the product, you may contact us at Contact Us Page to review your case.

How to Request Refunds or Cancellations

Contact Support:
- Fill the Form On Contact us page
- Provide all necessary details, including your order ID, date of purchase, and the reason for your request.

Verification:
- Our team will verify your claim and determine its eligibility under this policy.
- Additional information may be requested to process your request.

Resolution:

- - Refunds (if eligible) will be issued to the original payment method.
  - For non-refundable cases, we may offer alternative solutions, such as a discount on future purchases or free support.

Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page, and the Effective Date will be updated accordingly.

We’re committed to providing excellent customer service and resolving your concerns promptly.